1. Introduction
Rackwalk (website url address: https://rackwalk.com) values your trust and privacy. We are a company focused on delivering exceptional modeling and event management services. Please review this Privacy Policy and consent to it to use our services.
2. Data Collected
Data Storage Location
Rackwalk operates web servers hosted in secure locations. Our hosting provider ensures that your data is stored securely and complies with relevant data protection regulations.
Registration Data
If you register on our website, we store your username, email address, and any additional personal information added to your profile. You can edit or delete your information at any time (except your username). Our administrators can also manage this data.
Purchase Data
To receive support or access certain services, we may store purchase details, including transaction IDs and expiration dates, linked to your user profile.
Support Data
Users who register for support can submit tickets through our system. These submissions are stored securely and used only to provide customer assistance.
Comments
When you leave comments on our website, we collect the data shown in the comment form, along with your IP address and browser details, to prevent spam.
Contact Form
Information submitted through our contact form is sent to our company email. These submissions are used for customer support purposes and are not shared with third parties.
Google Analytics
We use Google Analytics for anonymous reporting on site usage. No personalized data is stored. You can opt out of Google Analytics tracking here: Google Analytics Opt-out.
Cases for Using the Personal Data
We use your personal information in the following cases:
We use your personal data to:
Verify your identity during website usage.
Provide technical support.
Send important updates.
Prevent fraudulent activity and secure user information.
Improve website experience.
Ensure smooth performance of administrative functions.
3. Embedded Content
Our website may include embedded content (e.g., YouTube videos). Embedded content from other websites behaves as if you visited those sites directly and may collect your data. Below are services we use:
Facebook
We display our Facebook timeline. Facebook has its own cookie and privacy policies. Your IP is not sent to Facebook until you consent. See their policy here: Facebook Privacy Policy.
Twitter
Our site displays tweets via the Twitter API. Your IP is not sent to Twitter until you consent. See their policy here: Twitter Privacy Policy.
YouTube
We embed YouTube videos. YouTube may collect data per their policy: YouTube Privacy Policy.
4. Cookies
Our website uses cookies to improve user experience. You can disable cookies in your browser settings.
Necessary Cookies (all site visitors):
cfduid: Identifies individual clients for security settings.
PHPSESSID: Identifies your session on the website.
Additional Cookies (for logged-in users):
wp-auth: Authenticates logged-in users.
wordpress_logged_in_{hash}: Verifies authentication.
wordpress_test_cookie: Ensures cookies function correctly.
wp-settings-[UID]: Customizes admin interface for users.
5. Who Has Access To Your Data
If you are not a registered user, we do not store personal data. If you are a registered user, your personal information can be accessed by:
Our system administrators.
Our support staff when necessary to provide assistance.
6. Third Party Access to Your Data
We do not share personal data with third parties except in cases where it is necessary to provide services. The exceptions include:
Payment Processors
For transaction validation, payment processors may access purchase details. This data is securely handled per their privacy policies.
Support Ticketing
Our support platform securely stores submitted data only for assisting users.
7. How Long We Retain Your Data For
Support tickets and comments are retained unless a user requests removal.
Registered users can edit or delete their data at any time, except for usernames.
Data essential for service provision cannot be erased while the user account remains active.
8. Security Measures
We use SSL/HTTPS for secure communication.
In case of a data breach, affected users will be informed immediately, and security measures will be enforced.
9. Your Data Rights
General Rights
Users can request an export of their stored personal data.
Users can request deletion of their data, except for information required for legal or administrative purposes.
GDPR Compliance
Rackwalk supports GDPR compliance. EU users can exercise their data rights as per GDPR regulations. More information can be found here: EU GDPR Information Portal.
10. Third Party Websites
Rackwalk may link to third-party websites. We are not responsible for their privacy policies. Clicking social media links does not connect to third parties unless you explicitly interact with them.
11. Release of Your Data for Legal Purposes
Rackwalk may disclose user information when required by law for investigations or legal matters. Users release us from liability in such cases.
For questions about this Privacy Policy, please contact us at info@rackwalk.com.